The staff and everyone there is friendly and polit...

The staff and everyone there is friendly and polite, and very good experience when buying last two cars there. But as far servicing your car, that's another story altogether and for that, I give them one star. I made an appointment for my son's car TWO WEEKS in advance to have them check a recall problem and fix the tire pressure sensor. The appointment was for first thing in the morning between 7:00 and 8:00 am. and I emphasized that he works AND goes to school in Chattanooga so he needs the car back the same day. Day of appointment, we drop the car off before 8:00 am. At 4:02 pm I call to see if it's ready and am told that they just started working on it 15 minutes ago and it will probably not be finished today. What the hell are you guys doing!!!? I want to know HOW everyone else got priority when we made this appointment TWO FRIGGING WEEKS in advance for 8:00 in the morning!!!

If you guys can't keep on schedule, you need to at least CALL AND LET YOUR CUSTOMERS KNOW so they can at least reschedule or go somewhere else. This is the third time this has happened and it ticks me off that you guys don't even have the courtesy to let us know how things are going. Keep it up and you'll lose us as customers for sure. I've already switched to Toyota and will never go back to a Ford, and if you don't rectify this problem, I won't recommend you to anyone. It's bad service, period, regardless of how polite and friendly everyone is. When I make an appointment two weeks in advance for first thing in the morning, I expect my car to have first priority ... not to have to call an hour before closing and be told that they just started working on it 15 minutes ago! I'm sorry, but personal is personal, and business is business, and this is something you guys definitely need to fix!