Larry Rogers

Review of Elmore Roots Nursery

Communication with this nursery is pretty bad. I w...

Communication with this nursery is pretty bad. I was promised an order would be ready one week. That week went by. I emailed, called. Nothing. Then our truck had issues and I emailed again about the possibility of them delivering the order and *I had to give an estimate on the drive for them (google does this, of course) and they never responded to my earlier, more pressing emails.

So I rented a truck and just drive there and was met by their more communicative, attentive, younger workers who were great. Even though my order wasn t ready or in their queue, they loaded me up. It did take a while for my order to get all together of course.

In short, they do great work with propagating Vermont-hardy plants, but are almost non-responsive by email and phone, which is pretty important these days with everything being closed to foot traffic. They should really think about putting their younger staff on communications.