I purchased my son s class ring from Art Carved (o...

I purchased my son s class ring from Art Carved (owned by Commemorative Brands Inc./American Achievement Corporation) through our local Zales Jewelry store. One month after receiving the class ring, the enamel to the side art fell out. I spoke with my son, informing him that with 3 months until graduation, it may take a while but surely not more time then it took to make the ring. I took it back to Zales and was informed that the repair may lead to a complete re-cast of the ring but it should not take longer then 3 weeks. I agreed and gave the representative the ring. That was 3/22/2018.

4/18/2018, I called Zales checking the status of the ring. No ring. Okay, I will check back next week. 4/25/2018, I call Zales again. No ring. Okay, sure. I will call back again. 5/9/2018, I call once again. No ring. One more time! 5/17/2018, NO RING!

5/23/2018, I visit the Zales store in person and demand to know why my son s ring has no progress for 62 days. After the representative plays phone tag with Art Carved in Austin Texas, I finally get the truth. The ring was completed and sent to the shopping mall where Zales is located. The package was delivered via UPS on 4/12/2018! The package was not picked up for some unknown reason and sent BACK to Art Carved, whom received the returned package on 4/25/2018!

Furious with this new development, my husband and I contact Art Carved via telephone and ask their side of the story. All the above information was verified by the Art Carved representative. I asked why Art Carved did not contact Zales or me about the returned $400+ class ring. She did not give me an answer. I then asked where the ring was physically. Again, I did not get an answer. So, Art Carved has my son s class ring for 28 days, lost in one of two departments that COULD have it , and did not even start an inquiry for why this purchased ring is just sitting there collecting dust. I demanded my property to be found and overnighted because my son s graduates THIS FRIDAY. I was brushed off with a lame excuse of we will contact you as soon as it s located.

Final thoughts: This company is unorganized and not customer orientated. They have my money as well as my merchandise and seems to not care about any of this situation. I am out $400+ and a class ring. I will NEVER DO BUSINESS WITH THIS COMPANY AGAIN.