This is NOT a review of the hotel, but just of the...

This is NOT a review of the hotel, but just of the service I received from Bruce Carlton, General Mgr, when I called about an issue I had with a gift card I purchased for the hotel. I basically want to say that Mr. Carlton treated my issue with concern and he immediately resolved the situation in a professional and, what I believe was an appropriate manner. Kudos for Mr. Carlton for his excellent service! No long periods to wait for a resolution or unreasonable requirements before he made a decision. That's the type of customer service I expect when I pay my hard-earned money for something. I'm always one to make complaints when service is poor, but it's just as important to let others know when service was great. I'll report again once I use my gift card to stay at the hotel.