I have been looking for the people that took over ...

I have been looking for the people that took over my account since September this year. Finally November 5th I got a response from tmx saying yes they got my account at this point I'm relieved because I'll been calling everywhere and nobody had it. So on November 5th I spoke with a lady confirming they had my account and since it was paid off in bankruptcy she was going to email them to get them to send it to me I updated my address and all with her. A week past and I still didn't have anything so I called back spoke with a different lady she claimed the lady that handles the lien releases is always on top of it and I should be getting it that day because the mail runs slow! She again took down my mailing address and confirmed the car I was calling about. Days passed so I decided to do what is obviously the hard part for them I sent priority mail a letter again asking for my lien to be removed since I paid off the car and have my title already, I sent two lein release forms one that I filled out my information on the other completely blank just incase I didn't fill something out right, and lastly a self addressed stamped envelope. I'm thinking ok maybe if they didn't have to use their ink, paper, stamp, or envelope I'll have a better chance of getting what I should have already received. But no the envelope for delivered on November 24th early morning and now it's December 1st nearly a month after me speaking to the first lady and still I don't have what is owed to me!