This a mid stay review. The arrival was OK though ...

This a mid stay review. The arrival was OK though it was immediately obvious that the hotel need renovation badly. It is true about public areas and definitely our room. Torn chairs, not wipe balcony furniture etc. But that is minor in comparison with the next day. Decided to walk downtown but wanted the hotel shuttle for the return. Was told exactly where and when to be there. After 15 min of waiting (it takes 5 min for the shuttle to get from the hotel) called the hotel and told them where I was standing and they confirmed the location and the said that the shuttle left and should be there any minute. Another call and another , more elaborate confirmation of the location and again no result. After 1 HR , finally connected with the driver and we
Who lead me on the phone to the right location. Manager was sorry about it ( that 3 or 4 different people in her "team" have no idea where the pick up spot is and even worse that they do not know that they do not know.
After this experience I walked into my room at almost 4 PM and room is not made up. Should I say that the manager was sorry - yes , and explanation was it is taking them longer .

Recommendation- do Not stay there. Will say more after another 24 hrs.