There is a telephone number on the package and on ...

There is a telephone number on the package and on the door of my house. I am often outside of it, so when a package from other companies comes, people call the given number. 3 times, because so many times he delivered a parcel, my courier did not leave a delivery note or any contact, he simply crossed the street without even leaving the car or leaving the parcels with a neighbor. We are 21 years old, and when I asked the helpline why the courier did not call, I got the answer that these are not his competences . Ok, it is more logical to cross the street and not even stop to try to knock on the door. Great company, never order via dpd again.