Not only did ASI mis-diagnose the problem with my ...

Not only did ASI mis-diagnose the problem with my computer as being a crashed hard drive that required replacement, not noticing that it was a malware problem that was sorted by my own antivirus software, but the price for replacing the hard drive was 50% higher than I could have got it done elsewhere. It is only thanks to me having a determination not to throw away all the information on the hard drive that protected me from their incompetence. And their strategy for dealing with customer complaints is the well known one of repeatedly saying we will get back to you, and never doing so. For your own safety, please avoid the service department.