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Review of Energeyes Inc.

The installation job is finished back in September...

The installation job is finished back in September. We have not gotten any rebate from Duke Energy. On November 13, Phillip sent email (after I sent multiple emails), he said Duke changed their program, so his team needs to do air leakage test to be able to meet the requirement and be eligible for their rebate program. Now is 12/9 (more than 2 weeks) and I did not hear anything from this company, nobody bothers to contact me or sending me any update. The job is great but very bad customer service. Maybe we are a small customer for them, so they don't really care about us?

Dec 18, the owner (Phillip Badrick) sent me an email and offered me $ 50 to take down my review from HomeAdvisor (like a bribe). He said that the application get rejected, due to Duke changed their standard.

His email :
On Mon, Dec 18, 2017 at 9:17 AM,

Irene, I have been trying to get clarification from the rebate program if we can still be a part of their program due to recent changes in their standards. Unfortunately, they have rejected my request and we are no longer able to submit projects for rebates. As I mentioned before, this was an unexpected sudden change that was given to use with very little prior notice. Due to this we will not be able to submit your rebate. I know this is not the results you wanted to hear and it is certainly not what we desired either but it is outside of our control. We do not guaranty theses rebate but can certainly offer you a $50 refund off you job for this inconvenience. In order for us to process this we would need you to remove the negative review that you posted on Home Advisor. Let me know if you would like for us to send you this refund.

Phillip B
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I called Duke Energy next following day, hoping I can help out and get my rebate. Duke has confirmed that there was never an application under my name nor my address. They said the contractor might never submitted the application. They also said it is the contractor responsibility to ensure that they can fulfill the promise before the offer the rebate to the customer. They also mentioned if only the contractor submitted the application, they can help and escalate to the higher management, because of the customer have called them. So basically, not only the lie about my application get rejected but also trying to bribe me with $ 50, hoping other customer will see them as 5 stars company.

After I called them out about lying to me, Phillip sent me another email below :
From: Phillip B
Date: Fri, Dec 22, 2017 at 2:41 PM

Irene, I have looked back through my records from my office manager who submits all of our rebates and you are correct that your rebate was never submitted. It was my understanding that it had been submitted and denied as we had other rebates that this happened with. We can submit the rebate even thought it will not meet Duke programs requirements and you can follow up with them about it. Or, if you prefer, we can send you a $50 refund if you will remove the negative review online. I again apologies for how this has turned out and certainly wish it were different. We had been using this rebate program successfully for years and not until they made this recent change have we had an issue with them.

Sincerely,
Phillip B

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Do not get fool by the 5 stars, he probably just bribe everybody to take down the real feedback. I would not recommend them to anybody. It was a nightmare.