Lisa

Review of On The Border

On our last visit to this location, we were a part...

On our last visit to this location, we were a party of 5. The food was delicious, and our server, Brittnay was great. She kept our drinks, chips, and salsa refilled without having to be asked. Unfortunately, we noticed after we were home that we had been overcharged. Our fault for not catching this while at the restaurant, but I immediately called. The manager was rude and rushed, said all the servers had left. I was suppose to get a return call the next day to fix the overage, but finally made the call myself. I was told the managers were eating, so I would receive a call back. Didn't happen. I called the next day and spoke with Oscar, who was the most helpful. He took my information, and actually called me back! I ended up talking to the manager, Wes, who was hurried and unfriendly. He said he would take care of the overcharged amount, as Oscar had gathered all my information already.
I know restaurants are busy, but I called during off hours, so I'm not sure why the manager/s had to speak to me so hurriedly, like I was wasting their time.