aaoshorty

Review of Baltimore Gas and Electric

I am giving Yvette from BGE Baltimore 5 stars. I h...

I am giving Yvette from BGE Baltimore 5 stars. I had an actual horrible experience as a customer and she was an absolute Godsend this morning to me.
Last week I started the transfer process to move across the street. The real estate company that I rented the apartment from Dudley Pro did not have the electric on when it was time for me to move and made sure to tell me to transfer once I moved. I set up everything online and then recieved and email. See Dudley pro had put in for the electric to be on for me at the same time I put my notice in online. The account was flagged and I had to submit ID, Lease, Social security info, which I did. It has taken over 10 days and still NO electric. I had taken all my vacation days to move apartments, I had to throw everything out from refridgerator and freezer and I had to pay a hotel to stay because it is a code red heat wave and I had to cancel cable appointments. I as of last night monday the July 3rd still had no electric and had been trying since June 22. I got 2 different emails this morning saying your confirmation from June 22 start has been confirmed and then a second email directly after saying your start service for July 6 has been confirmed. I called confused with lost hope , no money left for a hotel and begging . Mrs. Yvette from Baltimore BGE was the most helpful out of everyone. she listened, took time, reached out to dispach and within and hour she was able to have the electric on in my new apartment. I can now begin living in my new apartment and start putting all the boxes away. This whole process was a nightmare and Yvette was my light at the end of the tunnel. The world needs more Yvette's in it. Words cannot express my gratitute to this lovely lady . My day began with tears of frustration to now having a sense of relief. God Bless Yvette and I hope she has the most amazing 4th of July Holiday. Please make sure she gets this review. I am very thankful for her service to finally have someone help me.
Thank you
Allyson