So far not a good experience at all! Ordered on 21...

So far not a good experience at all! Ordered on 21st November and have yet to receive the bag and tiara which are for my little girl for Christmas and were due by latest 3rd of December....I still cant get through to anyone on the phone...have had 1 email in response to my mails with no commitment to fix!! They have taken the money though. Very very disappointing.