First I do not know how there are so many positive...

First I do not know how there are so many positive reviews since I have had multiple problems since the moment I drove into the parking lot. First off their parking lot is not large enough to park guests and event attendees. So we decided to valet our vehicle. Upon check in they had a problem locating our reservation. Once we finally had someone get us a room we walked in on 3 guests already occupying the room. We go back down to the front desk and they give us a new room (keep in mind I work with customers everyday so I never want to be that person who complains over nothing) so I know mistakes happen and I just simply ask for a different room. Success I get a new room just to walk into a mess! Alcohol bottles all over the room, beds not made, and towels and make up all over the floor. No idea what happened here but obviously the room was not ready for someone else to stay in it. It s now about 12:30am and exhausted we finally get a clean room. No complaining on my part at this time seeing the gentleman at the front desk was very overwhelmed and like I said people make mistakes. Best part though is I go to leave for breakfast in the morning and no one can find my key to my car from the valet service. It s been several hours and I have not been offered any type of compensation besides a free breakfast! I m currently typing this as I wait for a locksmith to show up and see if they can cut me a new key for my car. Morning shift all staff is little to no help. Manger is a nice guy but obviously they have no system or order here for this many things to go wrong. Last thing is locksmith told us over the phone that this hotel has lost valet keys before. The system they have is they throw everyone s keys into a basket at front desk. I ve never seen anything like that before from the valet. It may not be the managers direct fault that the rooms were messed up and the key was lost but for him to not train his staff properly or to have systems in place to eliminate these types of problems are his responsibility.