We have now contacted this billing department by p...

We have now contacted this billing department by phone over 57 times. Our insurance requires specific, itemized receipts. We have been lied to ("we emailed it"; but it never came and "we dont email. We only mail"; but it never came). We have tried to visit in person, taking hours out of our day and today, after having one of their "itemized" receipts returned from our insurance with a denied response, we spent hours on the phone with these people and no one bothered to mention their new covid adjusted hours. I guess when you work for a hospital that bills thousands and thousands of patients, you aren't really essential and only need to work about two hours a day. The uncaring incompetence is overwhelming. We now have to pay for a procedure covered by our insurance because they really really don't care. We have switched doctors and insurance and will never give this hospital another dime of our money. I'd suggest you keep looking for a doctor and hospital as well. This is either illegal and unethical or simply completely negligent. Either way, if i could give zero stars or take away stars, i would. For now, I'll just say, "see ya, UCH"... Except I'll die before I'd ever see you again.