Part (2): Update 7/27/2017

Part (2): Update 7/27/2017

After Part (1) is posted (see below), I contacted Milgard. They told me that Five Star Windows NOT in good standing, but on a credit hold with Milgard. The windows would not have been made until they settled their outstanding balances.
Do NOT recommend Five Star Windows for any window service.

Part(1)
I signed a contract with Milgard s dealer Five Star Windows for window replacement in early June 2017. It was a very bad experience. The schedule had a large delay and the planning staff Gary Halsey is very irresponsible. The original delivery time was 4 to 5 weeks. In the 5th week after the deposit was made, I called Five Star Windows for an update. They didn t have any idea about the schedule. Several days later, Gary told me that my order was delayed for 5 weeks. It looks they missed placing the order at Milgard and therefore needed another 5 weeks. However, Gary said it was Milgard s problem. I asked him to get an earlier date. It didn t work. Gary doesn t have any patience to listen to the customer. He was very rude and kept interrupting me. I was very disappointed. Gary didn t want to resolve the issue, but cancelled the order. More than one month time wasted. Terrible service of Five Star Window ! Gary is the worst planning staff I have ever seen for all my remodeling projects so far. Do NOT recommend Five Star Windows for any window service. Its performance is really One Star.