Well what a horrible experience that was! Richard ...

Well what a horrible experience that was! Richard who was the agent I was speaking with just went ahead and did what ever he wanted to and not what I ASKED HIM TO DO. Aren't you suppose to do what the client asks? I didn't ask you for a quote. I asked you to explain policies to me didn't I? How dare you just go ahead and start writing up a quote. How do you even know if the policy you are going to quote me fits what my needs dictate? Or what I want in a policy. Like choice of how my money is invested? Hmmm? Well? How do you know you cunning, despicable person!!!