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AL High-Wilson

3 years ago

Alexa provides absolutely horrendous customer serv...

Alexa provides absolutely horrendous customer service this evening! All I wanted to do was pay off my phone and cancel two tablets and given the runaround. I apparently now have to wait 24 hours before my phone is unlocked before I can even switch to a different carrier!!! Why does it take 24 hours when they accept my money right away?? I asked for Alexa for her managers name and she refused to proceed with providing the information as they are conveniently out of town. Sprint well done you ve lost a customer today.

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