Maria at Kamari Tours was the least pleasant perso...

Maria at Kamari Tours was the least pleasant person I've ever spoken to, let alone in a relationship where I was the customer paying for a service.

After purchasing the half day wine tour, we arrived 20 minutes early for our tour. After asking the staff member from Kamari Tours who to look for we were told someone would be by. Ten minutes goes by and we ask if she knew anything, she said it would be another 10 minutes.

A few minutes later, a wine tour van pulls up, asks us if we are waiting for Kamari tours for a wine tour, which we are. I show this gentleman the ticket, and confirm we had a 3:10pm pick up time. After driving for 20 minutes, our driver is informed he's picked up the wrong pair of passengers, he runs the private tours we were waiting for the semi-private one. We were dropped off at Kamari and that's where the fun began.

Maria was very little help, explaining we could either go fight for a refund from the company we originally purchased the ticket from or we could reschedule for the next day(impossible for us as we were leaving the island)

Kamari Tours has a contract with another tour company to run the private tours, Maria denied any wrong doings and decided to scream at the top of her lungs that this entire event was our fault, repeating over and over "This is your fault, this is your fault" and that she was not responsible. After approximately 20 minutes of pleading that she make this right, the bus returned to grab us while the rest of our tour was busy tasting at one of the wineries.

We were able to join the wine tour already in process, thankfully, missing a large chunk. The only saving grace here was that the wine tour was lovely. I commend the crew, Delphina, you were fantastic.

Overall, this Kamari Tours location should be avoided at all costs. If I had more time, I would have stood out front of the store and warned people going in not to waste their time.