Cliff Baitsholts

Review of Woodcliff Hotel and Spa

I booked my 4 day stay at Woodcliff through a thir...

I booked my 4 day stay at Woodcliff through a third party, via Google. When I called to confirm my room I was told that I had been given one of the handicap rooms. I asked if I could be switched to a standard room and was told no. When I arrived at the hotel I inquired again. The 20 something at the front desk laughed and said "yeah, that's where we dump reservations booked via a third party, the handicap room." I quickly discovered why this is the case. The room is more outdated, quite dirty, and probably seldom used. In fact we had to go down ask them to clean the bathroom. So, the message to me was "yes, you can have a room at a discounted rate but it will be a room we assign and it won't be a standard room (i.e. we can make more money on the other rooms) and we don't really care if you come back again." A very shady way of conducting business. We won't be back. Headed to Expedia to leave the same review. Tried twitter, but no engagement since 2013. Unbelievable.