We went to this place with friends at the afternoo...

We went to this place with friends at the afternoon. Firstly, waiter forgot to put our order to the cash machine. After 30 minutes we asked him about the order and only then he registered the order. We waited for 1 hour. It is not normal to say for us by the waiter that "it is normal at this place to wait this long". 2 stars and not 1 only for not bad food.