I made an advance appointment for an oil change an...

I made an advance appointment for an oil change and mentioned on the phone before the oil change that I needed a drain plug and mentioned this when I got to the dealership. They said they would need to check if they had the part. It took them an hour to tell me that they didn't have the part and during my wait I called another dealership that was able to tell me within 2 minutes that they had the part in stock. A frustrating experience. I won't be back.