Kenjiro Yagi

Review of Hilton Worldwide (ヒルトン東京ベイ Hil...

The value is not here. You're staying at a Hilton...

The value is not here. You're staying at a Hilton and paying ~$200/night so you think you're going to have a great stay. You aren't. The hotel seems to really be making their money off of events (wedding/business) and putting little effort into the hotel rooms we are going to book anyways.

If you are trying to decide between Sheraton and Hilton for Disneyland, Sheraton is the clear winner.

Transportation / Convenience (5/5) - Bus straight from Maihama Station to the hotel. Bus to the airports. Bus to the station. Convenience is there.

Exterior / Public Area (4/5) - You'll walk in to think it's a beautiful hotel. It's really not bad at all, but it goes downhill from there. Starting from when you go into the elevator, enjoy the ripped up leather.

Front Desk (3/5) - The workers are very nice, but very understaffed. It literally takes them about 10 rings to pickup the phone. Once you can reach them, they are very nice and willing to help. Covid regulation? Forget it, they don't ask customers to use the sanitizer and the temperature check should be done at the entrance, not only during check-in (which they have a machine), but no one making sure everyone is at a certain temperature.

Bell Desk (2/5) - Not sure what's going on here. I checked in 3 luggages but only got 2 back so I had to ask them to check. I also received "Go-to-travel" coupons that were expiring in a day when they were supposed to be good for 3 days. Vibe is a little off and they are understaffed.

Hotel Amenities (2/5) - Sheraton has a far nicer exterior yard, pool, gym, public tub, gaming arcade, character costume area, etc. This hotel, the yard was dirty/closed and had a gym. The restaurant provided (Shiruba) was way overpriced and your only choice. We're talking 2800yen for a plate. Same menu for lunch and dinner.

TIP - You can download the app "demae kan" and have some sushi delivered.

Hotel Room (2/5) - We stayed at the upgraded "celeb room." It's nice, but you can tell nothing has been updated. $30/night business hotels are better equipped. Cheap mattress, 1 soft pillow, no USB charger, broken input jack for bathroom audio, no lightswitch at the bed, it was just really outdated. The walls are thin so you are waking up to kids running through the hall or running above you.

Breakfast (1/5) - DON'T. 2500 Yen / Person and you get it for maybe 2000 Yen by booking it together. The value IS NOT there. I get better breakfast from business hotels where I pay 500-700 yen. There is NOTHING good there. Maybe the corn soup and the orange juice. Everything else is garbage. It's a little work, but go buy some food the night before. Some onigiri or bento and put it in your fridge. You're not going to believe me and still get the breakfast bundle. I'm an atheist, but may god be with you and you think about what I said while you insert that flaky waffle in your mouth.

Internet (4/5) - This is very very important to me and they actually have decent wifi. Sheraton DID NOT so if I didn't have pocket wifi, I may consider Hilton because I need to work.

Many many families here. You will see running / screaming kids and wedding ads everywhere, yet their restaurant is priced and decorated like a high end restaurant.

I can really feel that the management is saying "where else are you going to go? I don't have to spend another buck to upgrade the rooms, you Disney freaks are coming either way"