Susie Trimble Review of Lauberge casino and resort
Can I say how utterly disappointed I was with the ...
Can I say how utterly disappointed I was with the hotel side.
I had driven 6 hours in the fog to arrive at Lauberge Lake Charles. I live in Florida. I had driven to Biloxi the day before and stayed at the Scarlet Pearl Casino and hotel.
Picture this, my Sister is disabled. She does not travel well. We ate at the buffet, $71 for two, and well not worth it.
We then went up to bed at 8:30pm. Totally exhausted, fell into a deep sleep.
At MIDNIGHT, yes MIDNIGHT!!! The hotel phone rang jolting us both out of a sound sleep. It was a SECURITY person who asked me to hold while they connected me to the head security person.
Who in the world calls someone at MIDNIGHT and tells you they are security and then asks you to please hold?????? To top that off, they come back on the phone, asked my name, and says they will call me back?????? What the ??????
I have a heart condition and it was beating irregularly , I asked the person on the phone if anything was wrong??? They say no, nothing is wrong. I am trying to figure out what just happened. My Poor Sister was sitting up in her bed saying WHATS WRONG?????
I decide to call the front desk after 10 minutes of no return call, and the sweet lady at the front desk had no idea why security would be calling me. She said would you like me to transfer you to security, and I said yes.
Not Like I could go back to sleep now. Took my heart meds as I listened to Allison the security person who had her assistant call earlier, ask me to please check the closet to see if a army jacket was left by a previous guest?????? I said, YOU WOKE ME UP TO CHECK THE CLOSET FOR A PIECE OF CLOTHING FROM THE PREVIOUS GUEST????????
I asked her if that was standard procedure here??? She said yes. I said then I am CHECKING OUT!!! And then SLammed the phone down in Anger.My Sister and I got things together and went down and checked out, only to be approached by Allison apoligizing for WHAT??? I have no idea!!!! She really needs to learn customer service. You do not call anyone after 9pm at hotels unless there is an emergency involving the guest. I work in the hospitality industry. Hilton hotels to be exact. I have been with hospitality for 30 years. This hotel obviously does not value their guests. Or at least this security personal.
Think twice before you stay here. If you expect sleep, stay in Biloxi at the Scarlet Pearl where they value you and respect your sleep.
Allison is a poor example of what I thought was a good place to stay.
I am 55 years old, and will never stay at this property again. I value my sleep GO SCARLET PEARL in Biloxi
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