cailin syed

Review of West Edmonton Mall & Fantasyla...

We stayed in the Hollywood Luxury Theme room. Alth...

We stayed in the Hollywood Luxury Theme room. Although the room was beautiful and the king bed and the jacuzzi were awesome, we thought our stay was overpriced and underwhelming. Our wifi didn't work for the entire 2 days we were there and when calling about it they told us that's apparently the norm for the corner room we were staying in but told me "our team is working on it" and never got resolved and didn't offer anything to rectify the situation. So we had to choose between using a personal hotspot for watching movies or watching the few channels the hotel had or paying $25 to rent something. We were also told in our confirmation email TWO days before our stay that attraction passes were offered at a discounted price if you went through the hotel. When we inquired about the waterpark passes they told us that they don't do that. That was super disappointing because that was one of the reasons why we chose to stay at that location. A lot of unfulfilled promises and nothing done about it.