Mark Garrison

Review of CareFree Home

We love our Santiago but Carefree needs to make lo...

We love our Santiago but Carefree needs to make lots of changes and they need to find better subcontractors for almost all the trades. I need to state that at this time I am rating Carefree a 2 because they are working with us on our concerns.

30 day. Working through issues. I have had 3 different area superintendents at this point, none better than the original...Roy. The last two don t seem to know much and aren t very hands on.

6 month. At this point most issues have been resolved but there are a few pending and we ve been told they ll be taken care of at the 1 year mark. Also, we have a new area superintendent, that makes 4 in 6 months. Corrected issues:

1. Living room ceiling finally fixed with a low hanging light fixture (see photos)
2. Bathtub refinished
3. Great room window made level.

Pending issues are:

1. Interior and exterior cracks from settling
2. One exterior decorative pop-out needs to be fixed (see photos)
3. Master bath seems to be too hot during summer and too cold during winter.

Previous problems and remaining issues that Carefree is refusing to rectify:

1. Driveway was poured and incorrectly stamped twice! Carefree will not fix or reimburse me.

2. Exterior lighting upgrade package wasn t installed and Carefree refuses to refund the amount I paid for the upgrade.

I would still not recommend Carefree. Maybe my opinion will change in April of 2019 if everything is corrected.