Sheri Ovitt

Review of Schomp BMW

I learned the hard way! I took my car to another n...

I learned the hard way! I took my car to another non-dealership type and THOUGHT I'd save some $. In short, my car was in and out of that same non-dealership for 5 months and my car was still not 100% fixed. Yeah, they guarantee their work, but how long and how many times will I have to return because the problems were not fixed or to my satisfaction. Several times I was without my car for a week or two and they do not provide loaner vehicles. Plus, they did not use OEM parts!! I finally gave up and went to Schomp BMW. Not only do they treat you well but it feels sincere. I almost feel like family. I have two cars that they have been taking care of and usually anything that I had worked on was completed efficiently and correct the first time. The Schomp tech even figured out why my car started with misfires and a sputter that the "other place" could not do in 3 months. It was not a tune up or spark plugs. Also, Greg Burris and Justin, I cannot speak highly enough for going that extra mile and putting up with some of my demands and always taking care of me! They understand me and my expectations and were willing to work with me! I am so greatful to have them as my advisors. One final note as to why I will not go anywhere else and why I highly recommend Schomp, my 750 transmission appeared to be going out. The advisor (I wish I had his name because he saved me $7K.) came to me and confirmed my transmission is failing, but his honesty and integrity provided me with options. He said that Schomp did not have a specialist on the premises to go internally into the tranny and that a second opinion with a transmission specialist was recommended especially because I didn't have $9K for a new transmission and the specialist can go internally into the gearing mechanism. It turned out that I didn't need a new transmission. Thank you to the techs, service advisors and Schomp BMW!!! I saved time and money and made several relationships with the staff. Because of this, I will always return to them for my BMWs' services.