I found ransomware had been installed on my work m...

I found ransomware had been installed on my work machine this morning, which encrypted my entire C drive. I pay for 3Nines to "manage" (monitor) my computer, so I called into their tech support line to get help.

The earliest they would get to my ticket was the following day. It seems we have a differing opinion of how business should be conducted. If a client of mine had an emergency such as ransomware, I would move that ticket up to the front of the line... not defect it as some ordinary ticket to the bottom of the queue.

While 3Nines has been good to me in the past, I no longer feel I am able to rely upon them for IT support.