Ron Steurer

Review of BMW of Nashville

They did not reset the service light - had to driv...

They did not reset the service light - had to drive back into the bay to have it reset. They also stated I needed a new air filter even though I was almost positive they replaced it 12 months prior at my last oil change and I stated this several times. He stated it did not show in the system that I had it replaced so I trusted BMW, him and they system so had them install a new filter. Once I got home, I looked at the last service receipt and sure enough they did replace the air filter at my last visit. So I had to call the dealer, wait on hold, be transferred and explain to the service advisor that I am looking right at the charge. He still couldn't find it until I told him where it was on the invoice. sigh... If me the customer, never had checked my receipts against what they stated I would have been charged for two filters in a 12 month span. He stated he would 'do something for me' on the next visit. what that means I don't know.