Katharina Busch

Review of Salter Rex

Nothing to criticise about the moving in process b...

Nothing to criticise about the moving in process but the moving out was a complete nightmare. This agency is trying to make money where ever they feel they can.

They charged us ridiculous amounts for "signs of wear" in the flat, cleaning after we already had the place cleaned, removal of items that were already in the flat when we moved in, and so on. They held a viewing in our flat without telling us, which we only realised because we walked in on them whilst the agent and a bunch of strangers were walking around in our kitchen. It took them more than 3 weeks to transfer the deposit back because they couldn't verify whether the microwave in the flat had already been there or not (there was picture evidence). After they didn't reply to my emails for two weeks when I had asked how much last month's rent would be, I walked into their office to find out they had "lost" our contract. The list is endless.

Their agents are rude, take forever to reply to your request, but want all of their demands to be taken care of immediately. I really do not recommend going with this agency!