Cheryl Wrona

Review of Imperial Ford

Our first experience at Imperial was phenominal fr...

Our first experience at Imperial was phenominal from start to finish. Ali was friendly & thorough in helping us find the perfect vehicle. Great salesman I highly recommend if you happen to visit ask for him he will help you immensely. The final step signing your life away with the paperwork Joe explained everything to us answered all our questions in a professional manner. Quite a funny guy as well made us feel welcomed and relaxed. Reason I'm changing my rating from a 5 to a 1. We've been told our vehicle would be ready on a certain day and time and they never adhere to the times given. On Saturday we were told our vehicle would be ready at 12p today . My husband gets there and now they changed the time to 2p. Then they have to take time to show him a few things . I work til 3p. hes going to be late picking me up from work. This is not acceptable. Just found out also that my credit score went down 15 points . I asked Joe in the loan dept specifically if the pull would affect my credit he assured me it would because I am the co owner . Had I known he misinformed me(a better term than I chose to use) I would have never signed to be the co owner All around scammers. Will never purchase a vehicle here ever again