Michael Dowd

Review of Grove Park Inn Resort & Spa

Omni has utterly ruined this once majestic propert...

Omni has utterly ruined this once majestic property. From the moment I arrived, issues began to compound. The valet staff was gone, which seemed odd at 8:30pm on a Tuesday evening. No carts were available for luggage, nor any bell staff to assist. The front desk staff were exceedingly rude. No help was ever offered for luggage, even after asking for it. Other than a map of where to park on the property, no help was provided at all. There were issues with the reservation, follow up to correct these never happened. Not even the follow up call that was expected from not one staff member but a second whom was the manager. With the exception of Kevin at the lobby bar, the rest of the staff I encountered were rude and certainly inhospitable. My room had the distinct smell of sewage emanating from the bathroom. Even being in the newer wing, the rooms are starting to show their age. This has always been such a beautiful and dignified property. I'm afraid it is that no longer. Omni has failed to deliver on their brand promise and has not done the Grove Park justice. So sorry myself or my family will not be returning until ownership changes again. It will be missed.