I wanted so badly to leave a better review, but it...

I wanted so badly to leave a better review, but it would be untrue to do so. First day we were brought to a room that was not ours. Apparently we had been "upgraded" and no one bothered to mention it to us. This upgraded room was much older than the room we had booked online. We say something to the provided butler for our suite and he has no idea and leaves us in the room for 25 minutes while he goes to get a manager to explain they had overbooked sorry nothing they can do.

The next day my wife and I are supposed to get a couples massage at 10:30. We show up at 10:10 as instructed to do paperwork. We do this and the manager of the spa says we will be helped out momentarily. At 10:35 the manager says just a few more minutes. At 10:45 we are told so sorry they overbooked. We can either have a massage separately, which I explained was not what we wanted as this was our honeymoon, or we can rush to a pier and go get a massage at 11. That didn't sound appealing either so we had to wait until 12 to get the massage we booked at 10:30 2 weeks prior.

As mentioned our suite came with the butler services. The time was split between two men and we were provided a cell phone to reach them and them us. The first one we met was Chevon. He was mediocre, unwelcoming and never bothered to meet us in person if he didn't need to. On the flip side, his compatriot Carl was wonderful. I could not have asked anything else of him.

A lot of the food we had was wonderful. The steaks were subpar and grisly but I had been told to expect this from Carribean steak. My main comment here is about the service. At some places it was awesome, The Oleander Room comes to mind, while at others you felt as if you were a distraction or after thought.

Finally, the cherry on the whole trip, our last night as we are packing... on the third floor, I walk out of the bathroom and a cockroach the size of a half dollar stops right in front of me. It came from inside our room and headed towards the door so God knows where it got in at. I notified management and they said ok do you want us to send up housekeeping? By this point I had brushed it out of the room with a towel. They said they would spray the room down tomorrow thanks for the feedback. Not the response I was looking for after spending thousands of dollars on a honeymoon.

We met quite a few couples on our trip here that swear by Sandals and have been coming for years. I was hoping to be one of those couples. Unfortunately I work to hard for my money to throw it at a place that clearly doesn't care. I will look elsewhere in the future. The reason for 2 and not 1 star honestly is Carl, the beaches, and most of the food.... I write this in my hotel bed as I am too anxious to sleep now knowing we have little friends with us.