Worst customer service experience I've ever had in...

Worst customer service experience I've ever had in my entire life. Recommended by Lenovo warranty services, I decided to use ASI (or Agilant Solutions) to fix a broken hinge of my laptop. After they sent my laptop to their warehouse facility, 3 weeks went by and I was forced to call ASI because I had no updates from them. They argued that they were "waiting" for replacement parts price quotes from Lenovo. Surprisingly, the day after I called they "got" those quotes. Even worse, they said that my warranty did not cover the damage and I would have to pay $800 to fix it. Of course, I wasn't going to pay to fix a brand new computer so I decided to just deal with Lenovo directly (they literally fixed my computer in 2 days AT NO COST) so when I went to pick up my laptop, I realized it was in a worst state than when I initially dropped it (see pictures attached). ASI's own employees recognized that when they received the laptop, it was in a better condition than when I went to pick it up a month later. However, when I asked Kurt Lavia, who I believe was like a manager, to take responsibility for the poor handling of my computer, he wouldn't acknowledge that they had responsibility and after 3 hours of waiting in their offices trying to get a resolution, I chose to leave given the fact that this was going nowhere. I would highly recommend avoiding using this company for any services.