William Casella

Review of Billion Auto Group

I have bought two used Chevrolet Suburbans in the ...

I have bought two used Chevrolet Suburbans in the last 12-months from Billion. Neither were detailed well, nor did Billion stand by their work when formally confronted- both on the detail and other numerous items defined by me (buyer) in a pre-sale requirement.

After the first Suburban I wrote a letter to the owner in action to their standard 'How did we do' post-sale form letter (stamped with owners name). I never got a response addressing my complaints, or even acknowledgement of receipt of complaint.

Against all common sense, and only because I liked my original salesman, I purchased another used Suburban in June of 2014. Very similar pre-sale and post-sale issues to first experience, and equal lack of action by General Manager when I phrased formal complaints to both my salesman and sales manager. The GM offered to take the car back, but did not offer to actually address, and remedy, the problems in an effort to make the vehicle right- and what was agreed upon.

When further issues developed with this vehicle (dealership agreed to fix cracked side mirror- didn't, agreed to replace a missing factory metal clip holding up the break line- they used a small zip-tie, to provide a second set of keys- took them 5-days and they provided a non-working key-fob, to deliver a missing third row seat- which they did but it was filthy, and the list goes on and on) I continued conversations with the GM. He offered again to take back the car, but again, never once offered to fix these simple problems and make it right. He did state that he would review the recordings of the over-the-phone pre-sale negotiations I had with the sales manager checking for accuracies, and that he would get back to me. It has now been over 2-weeks since this conversation and he has yet to respond. I would also like to note that at no point was I told that my phone conversation was being recorded.

In a later conversation, the GM did state that after this second bad experience, we really should not do business together again. Then later in the conversation he stated that if I buy another car from Billion, he will waive the detailing fee.

It would have cost Billion maybe $200 to fix these issues, which would be an action standing to the value of their reputation and their name (which was plastered all over this car, even when I specifically asked them to take all of their decals off). However, they chose to NOT do the right thing- and to stand by the agreement we made and the quality of their performance.

My two used car purchases from Billion (now totaling $50,000) were very similar to the experience of buying from a private party, except for the fact that I paid a 15% dealer premium.

In conclusion, my experiences with Billion have cost me roughly $7,500 over private party value and all I got for this was some dealer window decals, multiple headaches, and a bunch of wasted time dealing with this situation.

I still do not have a working key fob nearly 30-days after the sale, and my engine oil light has come on even though Billion supposedly changed the oil upon the sale, and my salesman hasn't returned two of my voicemails.

Oh- by the way, I had my regular (trusted) mechanics due a full inspection of this vehicle for my own piece of mind two days after I bought it and my total bill for things that needed to be replaced/ repaired was just over $1,200.