I made an appointment to get a tire, oil change, a...

I made an appointment to get a tire, oil change, alignment and inspection. They did not have the tire and made a 7am appointment for me today (Saturday). I was here and at 9:30 am noticed my car was still in the lot. I went to the desk and asked what was going on and was told they do not do inspections by appointment, it was against the law in Virginia. I pulled up the Virginia code to show him (presuming he could read) that was NOT TRUE. Told him to forget the inspection and just get the rest done. It is now 1:30 and I am still here. The man I saw on the previos day had put a not on the top of my sheet to do an inspection. This jerk said he did not care what someone else did. I do not understand why I was here at 7am. I have been a previous customer and will NEVER come back here. I would not give the 1 star.