melissa ellison Review of Emerald Pointe Water Park
I haven't been in years so I decided to take by 15...
I haven't been in years so I decided to take by 15 year old son for his birthday along with a group of friends. We went Saturday August 1st. We already had our tickets, but still waited 20 minutes in line at 10:30am just to get in because they had 2 lines checking people's bags. The place was packed at 10:30 with no chairs to sit on and the locker situation was a nightmare due to people not having a clue how to work them, and no one available to show them. The lines were awful and I am not sure why, because some rides could have went faster if they would keep it going. Some lines were for 3 people tubes and they were allowing 2 people to use them causing the rest of us to wait. People were jumping in lines and being so rude about it. The lazy river had kids jumping the fence to break in front of people and the life guard was right there and said nothing. The wave pool was disgusting and so were the restrooms. But the issue at the rapid ride will make me file a formal complaint. Someone had used the bathroom on the rapid ride; feces was floating down the rapid in the pool area and the life guard had NO clue what to do. She was running around frantic but never told the people up top to stop sending people. So they kept coming down not knowing they would be in someone's bowl movement. They scooped it out but NEVER shut the ride down nor cleaned it correctly. This was the worst thing I had ever seen!! This place needs a good cleaning and better training!!
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