Ellis Syke

Review of Gould's Diamonds and Jewelry

Terrible customer service. This was my first ever ...

Terrible customer service. This was my first ever experience here. I ordered a pandora charm about a week before valentines day, and expected it to be in about 2 weeks later, when they said it would come in. Well I called before valentines day to see if maybe they got one in. The girl laughed at me and told me pandora takes much longer than that and they will call me when it's in. Off to a good start... More than three weeks after date of purchase, I get a call and go in. When I get there, I talk to Dan and complain about the customer service and the wait. He was understanding of the customer service portion, but told me 3 weeks is not that much longer, and didn't agree. When it's a gift you've been waiting for and it's already late, time kinda matters. When I told him that I did not plan on coming back in the future, I was expecting him (the owner) to try to make things right and keep me as a customer. Well, that was not the case at all. He said "oh, well, here" gave me my charm and walked away. No attempt to make ammends. Didn't even turn around to watch me leave. So I walked out and will never walk back in. If it hadn't taken three weeks for the charm to get in, I would have asked for a refund and then walked away. I'm not one to ever write reviews, but this place is somewhere people should avoid. They don't value you as a customer. Find somewhere else!