I had a great vacation ! We just checked out today...

I had a great vacation ! We just checked out today . For the bad reviews is not a bad place, people make the day bad not the hotel , service was excellent, Francisco who works in the lobby did a excellent job in making our stay better. Water park was awesome! I did change room but was super happy with my new room, we lost our phone and the staff found it for us , house keeping was very nice and overall I had a great time , staff was great and had so many activities to do with the kids plus it is close to many shops you can walk too so you never get bored because your too busy having fun!