Wanted to take the time to review Service One, esp...

Wanted to take the time to review Service One, especially since I did not use them for a home warranty service. I used them for a new replacement of my AC and furnace. Justin Harms came out as my salesman and we agreed to the install that same day. I got quotes from almost everyone in town and Service One was my second to last, so I already had a good idea of what I was looking for cost wise. At first they were in the same group as everyone else. I told Justin I was ready, but no one had separated themselves from the pack price wise. He told me about their 5% efficiency discount, and that was just what I was looking for. Their deal is that if you make a decision on the first visit, they will knock 5% off the overall price. Exactly what I was after. We were also without AC and they did a great job of getting us bumped up in the schedule during a very busy and hot time. The main thing I learned when researching replacment HVAC systems is that most professionals agree general most equipment is the same, but the quality of install is a huge part of whether you will get a good service lift out of your equipment. I took the day off and was home with the install team (which I would highly recommend). Overall I am happy with my install and feel it was done the right way. My only reason for leaving 4 stars instead of 5 is we did go with a 96% efficient furnace. When discussing the piping with the install crew, the foreman did suggest we could not install the pipes. He did not mention anything about the fact we would have then paid for a 96% furnace but would only be getting slightly more than 80% efficiency. Luckily I knew this at the time and worked with them to install the necessary piping, but I feel most people would not realize that and simply say ok. That is very minor in the grand scheme of things though. We just had our MUD inspection and everything passed without issue. In addition to all that, Service One registered our OPPD rebate for us, and also registered all our warranties with the manufacturers. That is huge because I've read nightmares of people who have an issue 2-3 years down the road then get turned down because they did not register their warranties within the 60 day window. I wanted to have proof of them registering everything, and they emailed me screen shots of their system outlining the submission, and dates the warranties expire. One other big thing that leg me to use Service One is the fact they will not void your warranty if you (the home owner) do your own maintenance. Almost every other company will void all warranties if there isn't proof of professional filter changes, and maintenance which can add up to thousands of dollars. As long as you really do maintain your own unit (which really amount to just filter changes and rinsing down the condenser outside) they will honor all warranties. Overall they were priced right, helped me out in several areas others do not, and I got a good quality install. Exactly what I was looking for. I would use them again most definitely.