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I was told how great the the service was at Joyce ...

I was told how great the the service was at Joyce Koons, i'm a real stickler when it comes to good service.My husband decided to call and test them to see if we get what you normally get from dealerships.....constant hassling!My experience was none other than exceptional. After speaking to Charles Carlson and we set up an appointment, he kept in touch but not hassling me.He sent me directions so i wouldn't get lost since i was traveling from Maryland, that was a plus! It was on a rainy Saturday 52 miles away from my home, i really was not in a good mood to be car shopping knowing buying a vehicle is an all day event. When me and my husband arrived at the dealership we went over everything that was discussed over the phone....including price. We test drove the car and Charles and Pat answered all of my questions and there were many of them of course. Ed Dove came over and introduced himself and made sure things was going okay. Although i had my own financing, Jay in the finance department was awesome...pretty straight forward. Misty was great and of course she sold me on the paint protection. When it was all said and done we purchased a 2013 GMC Terrain and i love it!!Everyone there was personable and we enjoyed having great conversation while making a big purchase. We were there most of the day and my husband and i agreed it was the best experience we ever had buying a vehicle.I've I have been recommending Joyce Koons to everybody!!!

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