One star is generous. People go to your local vet!...

One star is generous. People go to your local vet! I traveled a long way to them after seeing a local which I thought was expensive until I went to Lott smith, not only are they more expensive, they were rough with my animal and told me to take him home and come back in 2 WEEKS for the surgery!!!! He had a 10+cm open wound from the base of his tail!!!!
I rang them before going there, gave them all the information from the vet, and was given an emergency appointment, when I got there they said they are busy come back in two weeks. Why make the appointment and distress an injured animal!!! They never gave me a bill as I left totally appalled, no bill in the mail, no phone call. But I did get mail from there debt collector!
What a joke, you shouldn't be a practicing vet clinic OR a charity organisation!
My cat couldn't wait, my vet was horrified at their 1/ poor treatment, 2/ medical incompetence & 3/ over priced.