Giving two stars, because I know the teachers are ...

Giving two stars, because I know the teachers are decent, but I'm beyond frustrated. My son hasn't been able to log into his account all week. We sent there IT an email, since good luck trying to get anyone on the phone. I got an email back yesterday saying they received my "ticket number".. That's great and all, but I just want his account reset so he can actually get back in there to do his work, so he doesn't get further behind than he already is. Giving we're in the midst of a pandemic, I don't understand why there isn't more help in the tech department call center for that matter. Surely you're receiving more funding now as I'm sure your student load has increased. Maybe put the money towards expanding your team instead of other interests. Thanks!!!