tonya james

Review of Workout Anytime Franchising Sy...

HORRIBLE....HORRIBLE......HORRIBLE! I wish I could...

HORRIBLE....HORRIBLE......HORRIBLE! I wish I could give negative stars so one star in order to warn others about the most UNPROFESSIONAL and UNDESERVING Gof any business from anyone. I was Uber excited to begin my personal training regiment again and came across this gym. After consultation, contract was signed. It was and has been downhill from there. First, I text the trainer the day before my first session and did not receive a response. Unbeknownst to me, I walk in and was approached by someone else. I was told in a matter of fact manner that he quit and it wasn t his first time. Yes, I was upset because this is not the guy I was suppose to meet but it does explain the lack of response. During this time I m under doctor s care as well and because of my injuries from a car accident, I could no longer continue the training sessions. I in turn emailed the company and received a response from Candace. She responded and states and I quote, Sorry to hear that Latonya. Hopefully your doctor will release you soon. Once we receive your doctors note, your account will be updated. This is the last I heard from her. My account is still being charges $320 dollars and I have not trained since February. Also, the card that was authorized is not the card being charged. I have a membership as well. This morning 04/24/19 was charged again. I personally went over to the gym and no one was there to assist and from my understanding, Candace is never in the office. The trainer there happens to be my original trainer s replacement......really nice guy. He remembers me and the conversation about me having to cancel as well. I brought the letter in case it had gotten lost . He said he didn t need because it is in the system. He attempted to contact Candace. I call a few more times afterwards but continued to get the voicemail and still have not heard from Candace. I contacted ABC Financial as well as my bank. I will do everything in my power to resolve the issue and warn others. I WILL ADDRESS THIS EVERYDAY UNTIL IT IS FIXED. This is UNACCEPTABLE. DO NOT JOIN THIS GYM (SMYRNA)!!!