Judith Jacobs

Review of Mahoney's Garden Centers

I don't know what's happened to Mahoney's in Winch...

I don't know what's happened to Mahoney's in Winchester, but I believe something has changed. I purchased indoor plants about 2 months ago and all but one has died. I changed the soil and still waiting to see if it will survive. After careful inspection, I noticed the soil of dead plants had rust stained soil and there were soil knats. All my other houseplants are fine and thriving. That's when I realized there was something wrong with the newly purchased plants. I was so disappointed and never had a similar experience there.. I wondered if the plants are shipped from a different supplier or something else went wrong. I spent about $100. I called to explain my experience and was told I should have returned them before the 30 day policy. But I didn't notice the problem until after 30 days and didn't know the plants never had a chance until it was too late. I was told I over watered but I don't believe that is the case since I water all my plants regularly without issues. From now on, I will shop elsewhere for all my indoor and outdoor plants. I've switched to Weston Nurseries in Chelmsford. Their customer service is the best I've experienced at nurseries overall, their quality is superior to the rest and they have a wide variety of plants at reasonable prices. Mahoney's does a good job with their cut flowers, but I feel it's also overpriced. I expected a credit for the infested plants and still dealing with annoying knats although my own plants were not effected. I've been growing indoor and outdoor plants for decades. I know when plants aren't grown in proper conditions. Nothing worse than dealing with a supplier who will not acknowledge their own failure to provide good quality to customers. I was a loyal customer, never again. Their staff is not very helpful. Many seem to be annoyed when you ask for assistance or have a complaint even when it's valid and the first time in years.