We had a room that had a strong mold odor. We requ...

We had a room that had a strong mold odor. We requested a new room that was significantly cleaner. Unfortunately it was a 30 min wait at 10pm because they only had one person working for the non SPG members. A huge lined formed because one person and the other SPG line was empty. Not a very good experience when I had to travel 7 hours with a toddler and infant and we come to a gross hotel room and need to change our rooms but have to wait a long period of time because they were understaffed.