Staff lacks in initiative and of course they are h...

Staff lacks in initiative and of course they are hapless in communicating specially in english.
You can overhear noises from the neighbouring rooms, that speaks a lot about privacy.
The comod (W C) has surprisingly higher water levels and when we showed it to the staff, they claimed it to be normal which to me seemed to be very unheiginic.
The property is grand but the heart of hosts seemingly is quite small or may be they are overworked.
Somehow I felt as if I am in a PG with a great location and facilities. Which is a likely case in a luxurious old age home.