This was hands down THE best stay at a hotel that ...

This was hands down THE best stay at a hotel that we have ever experienced. EVER. I've never experienced such a warm, caring and professional staff. We were always greeted with such kindness and every single person that we had contact with went completely over and above. Not only were we upgraded to an amazing room the moment we checked in but when the room cleaner noticed that we had a child on the floor they added a room to join to our suite. On the 3rd night of our stay my husband and I went to celebrate our 17th wedding anniversary at the lobby restaurant but due to covid it had shut down. The bellman must have overheard my disappointment and within 20 minutes had a bottle of wine delivered to our room with a hand written note to wish us a happy anniversary. We were completely BLOWN away and overwhelmed by their kindness. Even on our last day as we were checking out they made sure to have a vehicle waiting for us outside to take us to the airport. I've honestly in my whole life never experienced such a wonderful stay. It was a challenging time to travel due to covid but the staff made it such a memorable time for us. We will ALWAYS stay at this hotel from now on when we visit to Toronto and we will recommend this hotel to anyone that we know visiting the area. I've already told everyone that will listen about our experience. It truly was the best stay and I can't say enough good things. Thank you to the entire staff.