An awesome lodge with great hiking trails and scra...

An awesome lodge with great hiking trails and scrambles.
Unfortunately, the average staff member was rude or indifferent at best. There were certainly great staff as well, but they were the outliers. We even had one staff member say, Just don t tell anyone. I could get in trouble for helping you.
It is unfortunate that such a beautiful, historic lodge is being soured by customer service issues when the whole purpose of a guest lodge should be to make the guests feel welcome.
We would love to return, but we will not because we could never justify paying so much to be treated so poorly.
Management reading this review will probably think that poor customer service is related to COVID, but having stayed at numerous hotels in New England since COVID started, it is most definitely indicative of a deeper cultural issue and should not be blamed on COVID.
Overall, mediocre is the best we can say of the Mohonk experience, and that we won't return.