Despite a serious hardware problem about two weeks...

Despite a serious hardware problem about two weeks ago it has been a "hardware" learning curve for me with Shinjiru staff. I now better understand how your ticketing system works. I thank the CEO to call me personally to address the issue and how we can move forward. As a customer of 15 years, I look forward to working with Shinjiru at a higher level of cooperation in the future - as my business expands. Thank you for your continued excellent support.