My parents went here for Rt-pcr test. They promis...

My parents went here for Rt-pcr test. They promised A turnaround time of 24 to 48 hours for this specific test. Due to new flight restrictions passengers on certain flights need this test within 72 hours off the departure time. It has now been over 48 hours and still no test results. We called the lab and now they re telling us that they might might not even get the results by today making the test useless to us and having to cancel our flight.